RETURN & REPLACEMENT POLICY

1. Free Replacement

If you receive the wrong size, color, model, or a defective/damaged shoe, we will replace it at no cost. This includes shipping fees.

2. Optional Refund

If you prefer a refund instead of a replacement:

• Return the shoes at your own expense

• Shoes must be unused and in original packaging

• Refunds are processed 5–10 business days after receipt and inspection

3. Return Process for Refund

1. Email support@confortmade.com with your order number

2. Ship the shoes back using your preferred shipping method

3. Wait for inspection and refund processing

4. Important Notes

• Shoes worn outdoors may be rejected for refund

• All replacements for wrong/damaged shoes are handled at no cost

• Refunds are optional and customer-paid for shipping