Privacy Policy

Last updated: June 2026

At Confortmade™ (confortmade.com), we are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) for EU customers and the UK GDPR for UK customers.

1. Who We Are

Confortmade™ is an online store selling home comfort products. For any privacy-related questions, contact us at: support@confortmade.com

2. What Data We Collect

We collect the following personal information when you place an order or contact us:

• Full name
• Email address
• Shipping and billing address
• Phone number (optional)
• Payment information (processed securely — we do not store card details)
• IP address and browsing data (via cookies)

3. How We Use Your Data

Your data is used to:

• Process and fulfill your orders
• Send order confirmation and shipping updates
• Respond to your customer service inquiries
• Improve our website and services
• Send marketing emails (only with your consent)

4. Legal Basis for Processing (GDPR)

• Contract performance: Processing your order
• Legal obligation: Tax and accounting requirements
• Legitimate interest: Fraud prevention, website improvement
• Consent: Marketing communications

5. Data Sharing

We share your data only with trusted third parties necessary to operate our business:

• Shopify — our e-commerce platform
• Payment processors (Stripe, PayPal) — for secure payment handling
• Shipping carriers (DHL, DPD, Colissimo, Royal Mail) — for delivery
• Google Analytics — for website analytics (anonymized)

We never sell your personal data to third parties.

6. Your Rights (EU & UK)

Under GDPR and UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at support@confortmade.com.

7. Cookies

We use cookies to improve your browsing experience and analyze traffic. You can manage your cookie preferences through our cookie banner or your browser settings.

8. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations (typically up to 5 years for accounting purposes).

9. Contact

For any privacy concerns, contact us at support@confortmade.com.