Refund & Return Policy

Refund & Return Policy

At Confortmade™, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

✅ Returns

We accept returns within 14 days of the delivery date for both EU and UK customers.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

❌ Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or damaged by the customer
  • Items returned after the 14-day return window
  • Personalized or custom-made products

🔄 How to Request a Return

  1. Contact us at support@confortmade.com with your order number and reason for return
  2. We will send you the return instructions within 24 hours
  3. Ship the item back to us using a tracked shipping service
  4. Once we receive and inspect the item, we will process your refund

🇪🇺 EU Customers — Return Shipping

  • If the item is defective or incorrect: Confortmade™ covers the return shipping cost
  • If you changed your mind: Return shipping is at the customer's expense

🇬🇧 UK Customers — Return Shipping

  • If the item is defective or incorrect: Confortmade™ covers the return shipping cost
  • If you changed your mind: Return shipping is at the customer's expense
  • Please note: customs fees paid on import are non-refundable

💳 Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

🔁 Exchanges

If you received a defective or damaged item and would like an exchange, please contact us at support@confortmade.com within 7 days of delivery. We will arrange a replacement at no extra cost.

⚠️ Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and a clear photo. We will resolve the issue immediately with a replacement or full refund.

📩 Contact Us

For any questions about returns or refunds, please contact us at support@confortmade.com. We respond within 24 hours on business days.