Shipping & Delivery Policy

At Confortmade™, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

🇪🇺 European Union (EU)

We ship to all EU member countries including France, Germany, Belgium, Netherlands, Spain, Italy, Portugal, Austria, Sweden, Denmark, Finland, and more.

• Processing time: 1–2 business days after payment confirmation
• Estimated delivery: 5–10 business days
• Free shipping: On all orders over €50
• Standard shipping: €4.99 for orders under €50
• Tracking: Included with every order
• Carriers: Colissimo, DHL, DPD, GLS

🇬🇧 United Kingdom (UK)

We ship to the United Kingdom. Please note that since Brexit, customs fees and import duties may apply upon delivery and are the responsibility of the customer.

• Processing time: 1–2 business days after payment confirmation
• Estimated delivery: 7–14 business days
• Free shipping: On all orders over £60
• Standard shipping: £4.99 for orders under £60
• Tracking: Included with every order
• Customs & duties: May apply upon arrival — charged by the carrier

📦 Order Processing

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

📍 Order Tracking

You can track your order using the tracking link sent to your email. If you have not received a tracking number within 3 business days of placing your order, please contact us.

⚠️ Delays & Issues

While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to customs, weather conditions, or carrier issues. If your order has not arrived within the maximum estimated delivery time, please contact us at support@confortmade.com and we will investigate immediately.

📬 Wrong Address

Please ensure your delivery address is correct before placing your order. Confortmade™ is not responsible for orders delivered to an incorrect address provided by the customer.

📦 Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will arrange a replacement or full refund.

📩 Contact Us

For any shipping-related questions, please contact our support team at support@confortmade.com. We aim to respond within 24 hours on business days.