FAQ

Frequently Asked Questions

1. How long does delivery take?

Most orders are delivered within 2–5 business days to the United Kingdom. Items marked UK Stock ship the next business day. For other items, please allow 5–10 business days. Once dispatched you will receive a tracking number by email.

2. How much does delivery cost?

We offer free delivery on all orders to the United Kingdom — no minimum spend required.

3. Can I track my order?

Yes! As soon as your order is shipped, you will receive a tracking number by email so you can follow your order every step of the way.

4. How do I return an item?

We offer a 30-day returns policy. Send an email to support@confortmade.com with your order number and reason for return. Our team will respond within 24–48 working hours with return instructions. Items must be unused and in their original packaging.

5. Are there any return shipping costs?

Return shipping costs are the responsibility of the customer unless the item is defective, damaged or incorrectly sent. In that case we cover all return costs in full.

6. What payment methods do you accept?

We accept Visa, Mastercard, Google Pay, Apple Pay and Shop Pay.

7. What if I received the wrong item?

No problem! Email support@confortmade.com with your order number and a photo of the item received. We will send the correct item immediately at no extra cost.

8. My item arrived damaged — what do I do?

We are sorry to hear that. Please email support@confortmade.com with your order number and photos of the damage within 48 hours of delivery. We will resolve it immediately.

9. How do I contact customer service?

Email us at support@confortmade.com — we aim to respond within 24–48 working hours, Monday to Friday.